You discover an error in a patient's account and realize it was your error. You report this error to your office manager and inform him of your intent to correct it. He says "That's fine," but his tone of voice is very sharp and loud. What is the conveyed message?
A. The tone of his voice indicates he is upset although his actions do not
B. The message and tone are not related
C. There is no conveyed message
D. Tone of voice has no bearing on how we interpret communication
Answer: A
Health Professions
You might also like to view...
Alcoholic hepatitis with ascites:
A) K70.4. B) K75.4, F10.99. C) K70.11, F10.99. D) F10.9, K70.10.
Health Professions
Using a computer equipped with a modem and communications software, you can perform several types of ________ transactions.
Fill in the blank(s) with the appropriate word(s).
Health Professions