Providers of more intangible services offer a "menu" of products, representing carefully prescribed value-added supplementary service built around the core offering

Which of the following statements is true of marketing channels?

A) A direct marketing channel removes a business from the end-user customer. B) A direct marketing channel offers higher margins than an indirect channel, but the company must bear the cost of marketing expenses. C) Customers who make small purchases are usually profitably served with a direct channel system. D) An indirect marketing channel is often expensive, so it limits the number of customers a business can profitably reach. E) Original equipment manufacturers (OEMs) are part of a direct marketing channel system.

________ is the ability to model the components of a system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed

A) Abstract reasoning B) Systems thinking C) Collaboration D) Experimentation