Which is a true statement?
a. A phlebotomist must use both verbal and nonverbal communication.
b. It is acceptable to show displeasure with a patient when his or her family is present.
c. Looking at your watch is an acceptable way to communicate to a patient that you have more work to do.
d. If patient curses at you, it is OK to curse back.
a
You might also like to view...
Off-center neurons
a. Increase their discharge when the central portion of the receptive field is illuminated b. Decrease their discharge when the central portion of the receptive field is illuminated c. Respond only to color d. Do not respond to light contrast
You are assessing a 5-year-old boy who complains of arm pain after falling down three steps. As you physically assess the patient, he tries to bite your hands. His mother is at his side. Which statement by you is appropriate to make regarding the behavior of biting?
A) "If you bite me, I will not help you feel better." B) "Do you bite your mother? Why would you try to bite me?" C) "Mom, you need to stop him from biting me." D) "I know that you hurt, but biting is not okay."