Explain with an example how SAP can be used to measure an organization's objectives
What will be an ideal response?
Suppose an organization decides to reduce the number of cancelled sales and achieve faster customer response. The number of cancelled sales is measured by the percentage of sales that were cancelled. A cancelled sale was one that was made but subsequently disapproved.
Faster customer response is measured by the time from sales order agreement to the arrival of ordered products. A second measure for customer response is percentage of sales of first-year products. If this percentage is higher, it means that the organization's new products have incorporated feedback from customers.
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