The closing section of a positive message
A) highlights a benefit to the audience or expresses goodwill.
B) states the main idea.
C) is the longest part.
D) provides resale information.
E) explains the consequences of noncompliance.
A
Explanation: A) The closing section should reassure the reader that he or she is in good hands and that compliance will result in the best possible resolution of the issue. The close should also express goodwill toward the audience to make sure your overall interaction is a positive one.
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