The EFAS Table is one way to organize the internal factors into generally accepted categories of strengths and weaknesses as well as to analyze how well a particular company's management is responding to these specific factors in light of the

All of the following statements are correct about controllable costs except

a) all costs are controllable at some level of responsibility within a company. b) fewer costs are controllable as one moves up to each higher level of managerial responsibility. c) all costs are controllable by top management. d) costs incurred directly by a level of responsibility are controllable at that level.

Past claims data are of no value to the risk manager.

a. true b. false