On a hot day, you see a baby left in a car while the parents are not to be seen. The child is obviously hot, so you break the window on the car to let air in. The parents sue you for damaging their vehicle. Your defense will likely be:

If communication is to reinforce a consistent management message, the message must ________

A) be complex B) be credible C) spell out in every detail the purpose behind the message D) carry a friendly tone

Which approach to capacity management would schedule the workforce so that the available capacity better matches demand?

A) Time flexibility from workforce B) Use of seasonal workforce C) Use of subcontracting D) Use of dual facilities—dedicated and flexible