Honesty is ________ word.

People who provide customer service often deal with upset, difficult people. When dealing with difficult customers day in and day out, employees should do which of the following?

a. Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations. b. Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them. c. Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor. d. Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.

Ethnographic documentaries, like Robert Flaherty's Nanook of the North, were ground-breaking for their unsentimentalized portrayal ethnic cultures and subcultures

Indicate whether the statement is true or false