Which of the following is not one of the goals of a negative news message?
a. Help the receiver understand and accept the news.
b. End the relationship when a formal association is being terminated.
c. Reduce the anxiety associated with the negative news to increase comprehension.
d. Be clear and concise in order not to require additional clarification.
e. Maintain trust and respect for the business or organization and for the receiver.
Answer: b. end the relationship when a formal association is being terminated
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