In some collectivist systems, such as Venezuela, politicians control media outlets and limit individual property rights in order to acquire power in the business environment

A high degree of online consumers enter the checkout counter and exit without purchasing goods. This can be due to _____

a. concern over high shipping and handling costs b. the difficulty in completing the order format c. fear of credit card security d. all of the above

A major contribution information technology makes to customer service is the ability to individualize service for customers

Indicate whether the statement is true or false.