Image restoration tactics are:
a) messages that restore an organization’s damaged credibility.
b) techniques for resolving technical or human problems that precipitate a crisis.
c) written documents that anticipate the most predictable crises that could affect the organization.
d) all of these answers are correct.
ANS: a
Communication & Mass Media
You might also like to view...
Which classification of group roles is generally thought of as counterproductive or even dysfunctional?
a. group building roles b. individual roles c. group task roles d. interpersonal roles
Communication & Mass Media
Which of the following is NOT one of the ways for a speaker to establish common ground with an audience?
A) use good posture B) ask rhetorical questions C) use personal pronouns D) draw from common experiences
Communication & Mass Media