Walter opens a motorcycle repair shop where he will not only repair motorcycles, but will also offer custom paint jobs, accessories and some t-shirts. When Walter opened his business, his primary objective was to ________.

Which of the following is true?

a. Minority entrepreneurs have been successful in obtaining venture capital. b. By the year 2050, it is estimated the one of every four people in the United States will be Latino. c. A recent study found that African-Americans are less likely to start a business than Caucasians. d. All of the above.

Customer service is BEST described as the combination of obtaining and putting action to customer feedback and ________

a. building relationships with your customers b. using good tracking tools to find out your customer needs c. providing excellent response time to customer needs d. empowering employees to treat customers well