In the United States, eye contact is a sign of respect and attentiveness

Several sales representatives complain that Victor shows a lack of consideration for their ideas and feelings and treats them all like cogs

Which of the following would most likely help Victor improve his consideration skills? A) Make blanket policies to treat employees equally and consistently. B) Take a communication skills class to learn how to read nonverbal clues. C) Schedule face-to-face meetings with sales representatives on a regular basis. D) Make decisions quickly and firmly to ensure the success of the entire sales team. E) Make SMART goals to improve sales results and increase long-term organizational profits.

What is the average time a customer spends in the line waiting to be served?

In a bank drive-through, there is a single service window and room only for two cars to line-up to wait for service. The mean time between arrivals for drive through customers is 5 minutes. The mean time to complete a customer transaction is 3 minutes. The number of arrivals is distributed according to a Poisson distribution and the service times are exponentially distributed.