________ is an influence technique disguised as an attempt at upward influence

Which primary emotion is closely related to joy?

A) anticipation B) acceptance C) anger D) hope

Which of the following responses represents rejection behavior?

a) “While I appreciate your feelings and would feel the same in your shoes, I think there are other ways to address the issue.” b) “Your assessment is accurate and I’d like to know more about how you made your analysis.” c) “You’ll get over this and feel less angry when you give what I’ve said a little thought.” d) All of these answers are correct.