Which PR tool is effective for communicating with external publics?

"If you really hope to make a difference, you can't ignore politics." Why is this

statement accurate? A) Many of the problems we face are, in the final analysis, political problems. B) Society's problems are much harder to address than political problems. C) Since citizens have less power than politicians, they ultimately should seek office. D) Since citizens have less power than legislators, they should become lobbyists.

Which event led to government agencies recognizing the critical need for public diplomacy?

a. war in Iraq in 2003 b. space shuttle Columbia exploded c. election of Donald Trump as president d. September 11, 2001 terror attacks