An M/M/s system implies there is a single number of servers

Porches, Inc. sells lawn furniture. Selected financial information for the most recent year is as follows:

Beginning merchandise inventory on January 1 was $33,000. Ending merchandise inventory on December 31 was $35,000. Purchases during the year were $92,000. Selling and administrative expenses were $75,000. Sales for year were $262,000. What was operating income for the year? A) $90,000 B) $97,000 C) $95,000 D) $93,000

The four primary activities of concern in service response logistics are the management of:

a. Distribution channels,service quality, reputation and waiting times b. Service capacity, waiting times, distribution channels and service quality c. Labor standards, distribution channels, waiting times and service quality d. Service capacity, visual workplace, waiting times and distribution channels