As a manager of a queuing system, list five important system details you would like to know about in order to manage the system effectively?
a . Average arrival rate of customers
b. In what order will customers be serviced?
c. Average service rate of service providers/servers
d. How are customer arrivals and service times distributed? System variation?
e. How patient are customers? Will customers leave the line before receiving service? Will customers perceive the service quality is being low due to long waits?
f. How can customers be kept in line even longer without lowering their perceptions of service quality?
g. How will advertising affect arrival rates? Price changes? New locations?
h. How will training affect service rates?
i. Is inefficiency due to process capabilities or server capabilities?
j. Should there be specialty lines? Cash only lines? 15 items or less lines?
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