Negative self-talk cannot be transformed into positive self-talk

What is the relationship between integrity and ethics?

a. Organizations that compromise their ethics enjoy long ?term integrity. b. Organizations that encourage ethical behavior maintain integrity. c. Organizations do not have to maintain integrity to be ethical. d. Organizations that have no long ?term integrity promote unethical behavior.

Which of the following is not necessarily an important step for an organization to take when rectifying a mistake to a customer?

A. Apologizing to the customer B. Offering atonement C. Solving the problem D. Involving top management in solution