In a preparation outline, an attention-getting device would be included in the __________.

An individualistic person interacting with a member of a collectivistic group, may invoke misattributions and misunderstandings because of differences in communication styles

Indicate whether the statement is true or false.

__________ occurs when you decode the speaker's signals and grasp both the thoughts that are expressed and the emotional tone that accompanies them

a) Understanding b) Receiving c) Remembering d) Responding