Considering the ethics of speech delivery, a speaker should do all of the following EXCEPT
a. use language sensitively.
b. use visual aids carefully.
c. assume the audience knows little about his/her topic.
d. respect and adhere to time limits.
C
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When Mona, the customer service representative at a local retail store, encounters an emotional client, a good way for her to handle the situation is to:
A. Try to pace them to a calmer state by matching their style and then slowing down the rate of speech and emotions. B. Let the customer get his/her emotions out, and consequently, he/she will be much calmer. C. Ignore the client altogether, making them come back at another time. D. Suggest that another representative help the emotional customer.
Identify and give an example for each of the three antecedent conditions necessary for motivating one to reduce uncertainty. Which condition do you think is most important? Why?
What will be an ideal response?