A toothbrush that costs ten cents to manufacture may cost a consumer $3.00 to buy. According to critics, this is an example of ________

The woman checked out two Stephen King novels even though she knew ________ wouldn't help her write her Shakespeare paper

A) it B) they

All waiting line formulas assume that customers are served on a first-come first-served (FCFS) basis

Indicate whether the statement is true or false.