Group _____ are rules or standards of behavior identifying which behaviors are considered appropriate or inappropriate

Through which medium do media personnel receive a lion's share of press releases on a daily basis?

a. E-mail b. Snail mail c. Video link d. Fax

It has been argued that the Quakers tradition of mediation has served as the basis for modern mediation in the United States. Which of the following statements is true about the Quakers mediation?

a. Work to change perception of self; use of power; work to change perception of others. b. Use of power; work to change perception of conflict; work to keep perception of self. c. Work to change perception of self; work to keep perception of others; work to keep idea of conflict. d. Genuine concern for parties; powerlessnees; work to change perception of conflict.