Gloria goes to the same bagel shop every morning because the workers there remember her name and know her order. They always make her feel welcome. The employees of this bagel shop excel at which of the following determinants of service quality?

A person's individual value profile is usually more important in understanding how that person will behave than the typical value profile for a person from his or her culture

Indicate whether the statement is true or false.

Effective top -management teams require all except which of the following criteria?

A) The team is able to develop a coherent plan for executive succession. B) The team has a valuable and effective social network. C) The team is able to respond to sudden changes in the global economy. D) The team can manage the needs of interdependent but often diverse functional areas.