Which of the following is NOT a key dimension of service quality?

An example of a defect that might be serious enough for the tenant to withhold rent is a hole in the ceiling that the tenant caused.

a. true b. false

Which of the following is the FIRST step in an effective job search, according to former public relations executive Martin Arnold?

A) Find the name of the person to whom you should talk. B) Remember to take charge of the interview. C) Consider what interests you, and start early. D) Accept any public relations employment you can find.