Which of the following sections of the statement of cash flows includes activities that affect net income on the income statement?
A) the financing activities section
B) the operating activities section
C) the investing activities section
D) the non-cash investing and financing section
B
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A typical goal of consumer relations is to keep old customers because ________
A) most product complaints are made by new customers B) most service complaints come from new customers C) most requests for product upgrades come from prospective customers D) most sales are made to established customers
What service could Clyde most likely offer to eliminate stress for his customers that his competitor does not offer?
A) free fabric softener on any drop-off order B) free pick-up and delivery Monday to Friday from 9 am to 5 pm C) free pick-up and delivery seven days a week from 6 am to 11 pm D) drop-off and pick-up of laundry only on weekends, when customers are not as stressed E) keeping the laundromat open 24 hours a day