The procedures for using liens are generally determined by:

What area of the sales process are the sales representatives weak in, according to the results of the sales director's analysis?

A) price calculations B) negotiation skills C) presentation skills D) rapport building E) showmanship

Low capital requirements, cost advantages that are not related to company size, and the lack of brand loyalty are considerations regarding the ________

A) threat of new entrants to the industry B) threat of substitute products C) bargaining power of buyers D) rivalry among companies competing in the industry