In a formal organization "who can say what to whom about what kinds of topics through what medium to achieve what specific goals" is __________
A. tightly controlled by organizational rules and norms
B. primarily a function of the grapevine
C. determined by the physical context of interaction
D. determined by power, money, and status
E. an exclusive function of the organization's mythic stories
ANS: a
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Which of the following nonverbal behaviors communicates low involvement?
a. open body positions b. relaxed laughter c. indirect body orientation d. eye contact
Rita wants to improve her media literacy. She recognizes that an e-mail from the vice president is not actually an interpersonal message, she learns to stop resenting journalists who report on topics she dislikes, and she begins to think more carefully about the sources of her information. Rita is improving her media literacy by
A. considering the source. B. recognizing the message form. C. separating the message from the source. D. practicing media awareness.