Which is not one of the four steps in the dissonance process?

Last year, dr m cleaned natachas skin with rubbing alcohol prior to administering each of a series of painful rabies vaccination shots. Which of the following processes accounts for the fact that natacha currently becomes fearful every time she smells rubbing alcohol?

A) cognitive learning B) classical conditioning C) observational learning D) operant conditioning

The smallest bones in the human body are found in the middle ear

Indicate whether this statement is true or false.