The first step to more creativity at work is establishing an environment where it is valued and rewarded

Name and describe the five categories of buyers who attend trade shows

What will be an ideal response?

When developing bad news messages about transactions, what do many firms include in an attempt to repair the relationship?

A) An element of apology B) An explanation of what the customer should now expect C) An explanation of what is being done to resolve the situations D) An offer of a discount on future orders E) An explanation of what type of performance can be expected in the future