__________ is the subcontracting of services and operations to an outside vendor

________ involves delaying any modifications or customization to the product as long as possible in the production process

Fill in the blanks with correct word

A(n) ________ involves integrating financial measures of business success along with nonfinancial, operational information about the business

A) spider chart B) balanced scorecard C) affinity diagram D) matrix diagram E) process decision program chart