Using appointments or reservations for scheduling delivery of services is an attempt to address the ___________ characteristic of services.

a) perishability
b) intangibility
c) heterogeneity
d) inseparability
e) homogeneity

Answer: a) perishability

Business

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Attempting to establish a link between a substance and human disease is called:

a) hazard assessment. b) risk management. c) risk characterization. d) hazard characterization.

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A contract between two parties who each make a promise to perform certain acts is called

A) bilateral contract B) unilateral contract C) implied contract D) voidable contract

Business