Problem inquiry often leads to a better understanding of the problem and increases the number of possible solutions

When minimizing potential barriers to successful listening, which of the following factors is least often in the control of the listener?

A) Interruptions B) Multitasking C) Phone reception D) Distractions E) Checking mobile devices

Which statement(s) is(are) true concerning affirmative action plans?

A) If an affirmative action plan is based on prior established numbers or percentage quotas for hiring or promoting minority applicants, this causes illegal reverse discrimination. B) To be lawful, an affirmative action plan must be tailored to achieve some compelling interest. C) Although legal affirmative action plans cause an effect on members of majority classes, this affect is generally not actionable by the members of the majority class who are affected. D) B and C only E) A, B, and C