According to your textbook, the most intense hurt feelings arise when a partner’s words or actions communicate ______.

Which type of speech might tell listeners about topics such as the Great Recession, the perils of the greenhouse effect, and the volatility of global oil prices?

a. Informative b. Persuasive c. Activating d. Celebratory

Facts approach certainty and lend themselves to agreement

Indicate whether this statement is true or false.