All of the following can interfere with good telephone communication except:
A) poor cell phone or phone reception.
B) answering the phone with a smile.
C) arguing with callers, use of slang, and negative remarks.
D) speech-impaired patient, hearing-impaired patient, or verbal abuse.
B
Health Professions
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Wound drainage is called ________
a. exemia b. excoriate c. excrement d. exudate
Health Professions
Sensitive areas are relieved by placing towels or pillows:
a. only proximal to the area. b. only distal to the area. c. under the area. d. both proximal and distal to the area.
Health Professions