Public relations people usually deal with four basic types of speeches: informative, persuasive, entertaining and technical. A fifth, less formal type of speech, is termed brief remarks

There is one common format and writing style used by most news Web sites, known as "Webism."

Indicate whether this statement is true or false.

When members of a group disagree over the method or process the group is using to achieve its goal, they are experiencing what type of conflict?

a) Task b) Personal c) Substantive d) Competitive e) Procedural