Research shows that customers tell nearly ________ as many people about their bad experiences then they tell about their good experiences
A) one-third
B) half
C) twice
D) five times
E) ten times
Answer: C
Explanation: C) Bad news about customer service travels far and fast, so it is critically important to maintain goodwill when denying customer requests.
Business
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Chile decided to become only an associate member of Mercosur and hence participates in the free trade area aspect of Mercosur as well as the customs union
Indicate whether the statement is true or false
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The criteria for the selection of stratification variables consist of all of the following except ________
A) homogeneity B) relatedness C) cost D) order
Business