A waiting-line system that meets the assumptions of M/M/1 has ? = 1, ? = 4. For this system, Po is ________ and utilization is ________

According to the text, which of the following is regarded as the most powerful ongoing training program in strong-culture firms?

A. Role models B. On-site training procedures C. Reward systems D. Organizational fundamentals

Survey feedback interventions are most effective _____

a. for long-range planning b. when used with T-group analysis c. when used in conjunction with other OD activities d. when the surveys are formulated by a self-managed team composed of members from a cross section of the organization e. answers a and d