Relationships almost always move in one direction through the six stages

Jumping to conclusions often occurs as a result of ________, which is when listeners regard two

messages as identical just because they are similar, and they disregard any part of the message which contradicts their expectations. Fill in the blanks with correct word

When addressing reluctant audiences, persuasive speakers should

a. start with areas of agreement. b. emphasize explanation over argument. c. make a multisided presentation. d. all of the above.