Which of the following is one of the goals of analyzing a situation before conveying negative news?
A) Less acceptance of the message
B) Improved future performance on the part of the sender
C) Minimized damage to the business relationship
D) Controlled context for the message
E) A personal message to the recipient
C
Explanation: C) To minimize the damage to business relationships and to encourage the acceptance of your message, analyze the situation carefully so you can better understand the context in which the recipient will process your message.
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