When speakers are tense and try to relax their muscles while waiting for their turn to speak, without calling attention to what they are doing, their actions reflect a strategy of coping with nervousness your text refers to as

While some sports franchises have embraced Twitter, the Professional Golf Association (PGA) has clamped down on athletes' tweeting habits

Indicate whether this statement is true or false.

Bypassing is best described as

a. when what is meant by a speaker and what is heard and understood by the listener are often the same. b. when what is meant by a speaker and what is heard and understood by the listener are often different. c. a failure to communicate. d. an effective listening skill.