Using polite language in persuasive messages
A) enhances the effectiveness of your arguments.
B) is less effective than an aggressive "hard sell."
C) shows a lack of confidence, and should be avoided.
D) is effective only with external audiences.
E) is helpful in the body, but not in the opening or close.
Answer: A
Explanation: A) Encourage a positive response to your persuasive messages by (1) using positive and polite language, (2) understanding and respecting cultural differences, (3) being sensitive to organizational cultures, and (4) taking steps to establish your credibility.
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