A(n) ________ state is the normal operating condition of the queuing system

Sheffield Cargo serves both consumer and business markets, but most of its revenue comes from its business customers

Of late, the business customers of Sheffield Cargo have demanded a change in the packaging of heavy cargo along with a more sophisticated and user-friendly extranet framework. Sheffield Cargo is under pressure to offer better products and services or risk losing a huge portion of its customers. This is an example of ________. A) a new task B) a modified rebuy situation C) a straight rebuy situation D) trade exchange E) reverse auction

A retailer can generate channel control through each of the following strategies except _____

a. bargaining power due to many purchases from a manufacturer b. private brands c. the threat of switching vendors d. franchising