What are the three steps managers take to create a TQM environment?
Step 1. Identify and manage the financial measures of quality, or the costs of quality.
Step 2. Analyze operating performance using nonfinancial measures.
Step 3. Require that all processes and products or services be improved continuously.
Business
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The Consumer Product Safety Commission has created complex regulations for testing new drugs before they are sold to the public
Indicate whether the statement is true or false
Business
Deficient products are products ________
A) that have neither immediate appeal nor long-run benefits B) that give high immediate satisfaction but only hurt consumers in the long run C) that have low appeal but may benefit consumers in the long run D) that are either unsafe or inferior E) in the decline stage of the product life cycle
Business