Remembering a patient's name when he or she comes in for an office visit helps the medical office staff build:

A) attitude.
B) respect.
C) rapport.
D) confidentiality.

C

Health Professions

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Which of the following statements regarding enclosure walls is MOST accurate?

A) The main difference between enclosure walls and partition walls is their fire rating. B) Depending on the height of the building, enclosure walls are required to have a fire resistance of one to four hours. C) Fire rated glazing may not be used in conjunction with stair enclosures. D) Enclosure walls may be constructed of gypsum board with wood studs.

Health Professions

The "Excludes 1" note _____

a. means "not coded here" b. indicates that at times the assignment of more than one code should occur c. means "not included here" d. indicates that it is acceptable to use both the code and the excluded code together.

Health Professions