Capsule hotels chains have been launched in many countries, including New York, London, Amsterdam, and Malaysia

Which of the following is NOT a cost containment method used to reduce hospital care costs?

A) Preauthorization B) Indemnification of medical expenses C) Mandatory second opinions D) Outpatient benefits

Answering questions at the end of a presentation gives you a chance to

A) change the presentation to better reach the audience. B) provide the information that is of most interest to the audience. C) establish ground rules for questions. D) emphasize your supporting points. E) respond to the backchannel.