You and a fellow OEC Technician are discussing how to talk with someone experiencing a behavioral emergency. Which of the following statements indicates that you have a good understanding of the correct approach?

a. "If the patient is hallucinating, you should go along with them so they won't get upset."
b. "Don't encourage patients to talk about what is bothering them. They should only talk with a psychiatrist about that."
c. "Demonstrate active listening skills by repeating or paraphrasing what the patient said."
d. If a patient yells, you should yell back so he will know you are not afraid."

Answer: c