Hearing is the process of receiving, attending to, constructing meaning from, and responding to spoken or nonverbal messages

According to the book, communication is __________, when we create messages to accomplish

personal, professional, or social goals. A. simplistic B. personalized C. goal-directed D. mission-oriented

Which of the following is a disadvantage of mail surveys?

a) Researchers must use monetary incentives b) Researchers are able to know exactly who answers the questions c) Low return rate casts doubt on the reliability of the findings d) Wide geographic reach