If you need to place a caller on hold, you do not need to ask, just tell him or her

A(n) ________ appeal is a creative strategy that elaborates on a nonproduct-related benefit or image

A) logical B) transformational C) reasonable D) informational E) rational

Each year, Honeywell asks every department manager to rate his or her department's strengths and weaknesses as well as those of the other departments with which the department interacts

Then each department manager is asked what he or she sees as the greatest threats and opportunities for the company. Honeywell is asking its department managers to engage in a(n) ________. A) SWOT analysis B) portfolio analysis C) market analysis D) functional planning session E) compatibility assessment