One challenge of using CRM is:
A) integrating data into customer relationship.
B) knowing amount paid by consumers in different countries.
C) understanding which customers are most valuable.
D) assessing the use of credit cards for payment.
E) knowing the use of laptop computers by customers.
A
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Brickman Corporation uses the allowance method to account for uncollectible receivables. At the beginning of the year, Allowance for Bad Debts had a credit balance of $1,000. During the year Brickman wrote off uncollectible recievables of $2,100. Brickman recorded Bad Debts Expense of $2,700. What is Brickman's year-end balance in Allowance for Bad Debts?
a.) $1,600 b.)$4,800 c.)$3,700 d.)$600
Alice and Mary are the two parties in a dispute. They have recently gone through the process of mediation, but Alice is unhappy with the results and wants to go through arbitration. Which of the following statements is true of this scenario?
A) The parties decide whether to allow what transpired during mediation to be permitted as evidence in arbitration. B) The mediator of this dispute must become the arbitrator as well. C) Mary can select the arbitrator if Alice wants to go through arbitration. D) The arbitrator can provide a decision that is binding on both Alice and Mary.