When Brookes parents surprise her with a new puppy, she is so excited that she covers her mouth with her hands. What element of nonverbal comm is this?

How can you create an effective word picture?

What will be an ideal response?

Constructive nonconformity

a) undermine group performance. b) can improve group performance. c) occurs only when stubborn members are present. d) occurs under poor leadership. e) occurs only in the storming stage.